Return Policy

↩️

15-Day Easy Return Policy

We want you to love every Luvya product. If something isn't right, we make returning simple, fair, and hassle-free — within 15 days of delivery.

📅 15 days to return

📦 Unused only

🔄 Easy process

💳 Refund to original payment

🕶️ Special rules for sunglasses

📋

General Return Conditions

To be eligible for a return, your item must meet all of the following conditions:

Returned within 15 days of the delivery date
Item is unused and in its original condition
All original tags and labels are still attached
Item is in its original packaging
Accompanied by your order number or proof of purchase

Items that do not meet these conditions will not be accepted and will be returned to the customer.

🚫

What Cannot Be Returned

Items returned after 15 days from the delivery date
Products that have been used, worn, washed, or damaged
Items with removed tags or missing original packaging
Products purchased on sale or marked as final sale
Items showing signs of wear, scent, or personal use
Gift cards and digital products

🕶️

Sunglasses — Return Policy

Hygiene Policy

We understand that choosing the right sunglasses online can be tricky. That's why we offer a fair return option — while still maintaining basic hygiene standards for all our customers.

✅ Sunglasses can be returned within 15 days as long as they are in original, resalable condition — lenses clean and scratch-free, all original parts included.

Accepted for return if:

Returned within 15 days of delivery
Lenses are clean and scratch-free
Original box, case, cleaning cloth and tags are all included
No visible marks, fingerprints or cosmetic residue on frame or lenses
Item is in fully resalable condition

Cannot be returned if:

Visibly worn, scratched, or used outdoors
Lenses are smudged or damaged beyond cleaning
Original box, case or cleaning cloth is missing
Tags or hygiene stickers removed from the frame
Returned after 15 days from delivery date

💡 Not sure about fit or style? Email us at info@luvya.com before ordering — we are happy to help you pick the right pair.

🔄

How to Return — Step by Step

Contact us within 15 days Email info@luvya.com with your order number and reason for return. We will confirm eligibility within 1–2 business days.

Pack your item securely Place the item back in its original packaging with all tags and accessories included.

Ship the item back Send to the address we provide. Return shipping is at the customer's expense unless the item was wrong or defective.

Receive your refund Refund processed within 5–7 business days of receiving your return, back to your original payment method.

💳

Refunds

Refunded to the original payment method only
Processed within 5–7 business days after receiving the return
Original shipping costs are non-refundable
iDEAL and Klarna refunds follow their provider timelines

You will receive a confirmation email once your refund has been processed.

📦

Damaged, Defective or Wrong Items

Contact us within 48 hours of delivery at info@luvya.com with your order number and a clear photo. We will arrange a free return and send a replacement or full refund.

Questions about your return?

Mon–Fri 9:00–17:00 · Response within 1–2 business days

✉️ info@luvya.com

Last updated: May 2026 · Luvya.nl · Netherlands

Language