FAQ/Help Center

🔹 Orders & Delivery

Q: How long does delivery take?
A: Orders are typically delivered within 2–5 business days depending on your location.

Q: Do you offer free shipping?
A: Yes, we offer free shipping on order above 50€.

Q: Can I track my order?
A: Absolutely. Once your order is shipped, you will receive a tracking link via email.

Q: What is your return policy?
A: We offer a 14-day return policy. If you're not satisfied, you can request a return within 14 days of delivery.

Q: What if I receive a damaged product?
A: Please contact us within 48 hours with photos, and we’ll arrange a replacement or refund.

Q: Are your products high quality?
A: Yes, all Luvya products are carefully selected for durability, comfort, and premium feel.

Q: How do I use/install the product?
A: Each product comes with simple instructions. For specific guidance, feel free to contact us.

Q: What payment methods do you accept?
A: We accept major credit/debit cards and secure online payments.

Q: Is my payment information safe?
A: Yes, all transactions are encrypted and securely processed.

Q: How can I contact you?
A: You can reach us anytime via email info@luvya.nl or contact form. We usually respond within 24 hours.